Shipping policy
Shipping Information
At Drahance, we aim to process your order as quickly and safely as possible. Orders are handled Monday through Friday, and any order placed before 20:00 (GMT-08:00） will enter the processing queue the same day.
Handling time: 3–7 business days.
Please note: Your order may arrive in multiple packages. No additional fees will apply.
Choose the shipping option that works best for you. Please note your order may arrive in multiple packages. No additional fees will incur.
Free shipping to United States on all orders (10-15 business days)
We are unable to deliver to the following regions：United States ( Regions Including: American Samoa, Hawaii, Marshall Islands, Northern Mariana Islands, Rhode Island, U.S. Virgin Islands )
(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)
| Standard Delivery | Free | 10-15 business days |
| Express Delivery | $19.99 | 5-8 business days |
Shipping fees are displayed before checkout and confirmed prior to payment.
Please note We dispatch orders from the China Mon - Fri, apart from public holidays, and always endeavor to do so on the same day your order is placed.
Tracking Information
Once your order is dispatched from our warehouse in China, you will receive a confirmation email with a tracking number.
United States Return Warehouse
If your return has been approved by our customer service team, please send the package to:
Receiver: MP
Address: 31164 Huntwood Ave
City/State: Hayward, CA
ZIP Code: 94544
Email: support@drahance.com
Please do not send returns to this address without prior authorization.
Customs & Duties
Orders shipped to the United States generally do not incur customs or duties, but in rare cases, local regulations may apply. Any applicable fees are the customer’s responsibility.
Lost or Delayed Packages
If your tracking number shows no movement for more than 10 business days, please contact us at:
📩 support@drahance.com
We will assist in tracking or replacing your order promptly.
Incorrect Address
Customers are responsible for providing the correct shipping address. We are unable to reroute packages once shipped.
Need Help?
Our support team is here to assist you:
📩 support@drahance.com