Refund policy
Return & Exchange Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or incomplete, please contact us at [support@drahance.com](mailto:support@drahance.com) as soon as possible. Please include your order number and clear photos or videos of the issue. Our team will review the situation and respond within 24 hours to help make it right.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it. Items must be unused, unworn, unwashed, unaltered, undamaged, clean, and free of lint or hair. Merchandise should be returned in its original packaging with all tags attached. A receipt or proof of purchase is required.
Return Authorization Required (RMA)
Before returning any item, please contact us at [support@drahance.com](mailto:support@drahance.com) with your order number and reason for return to obtain return authorization and detailed instructions.
Once your return request is approved, we will provide you with return instructions and, when applicable, a pre-paid return shipping label. Returns sent without prior approval may not be accepted.
Authorized Return Center (United States)
31164 Huntwood Ave,
Hayward, CA 94544, USA
Please note: This address accepts authorized returns only. Returns sent without prior approval may not be accepted.
Non-Seller Issues
If the return is due to reasons not caused by the seller, such as the size not fitting, ordering the wrong size, changing your mind, or ordering multiple items to try, the buyer is responsible for the return shipping costs.
For size-related issues, which are not considered the seller’s responsibility, we also offer partial alteration support at a local tailor, up to 20% of the product purchase price, to provide better service. Please contact us before making any alterations so we can confirm the available support amount.
Exchanges
We support exchanges for eligible items. If you would like to exchange your item for a different size or style, please contact us at [support@drahance.com](mailto:support@drahance.com) with your order number and exchange request.
The fastest way to ensure you receive the item you want is to return the original item once approved and place a separate order for the new item.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time before the refund appears in your account.
Non-Returnable Items
Certain types of items cannot be returned, including custom products, special orders, personalized items, and gift cards.
For hygiene and resale reasons, items that have been worn beyond trying them on, washed, altered, tailored, damaged, or are otherwise not in resellable condition are non-returnable and non-refundable.
Please contact us if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.